We pulled up to a construction zone. I glanced around second guessing myself that we were in the right place. Surely a resort with pipes and construction materials strewn across the parking lot couldn’t be open to guests, let alone be hosting a wedding…could it? The construction materials littering the parking area in front of our condo was only the beginning, unfortunately, of a big, hot mess.
I hate writing these kinds of posts. We’ve had our share of things go wrong when working with brands and, as is our preferred method of handling such situations, we would much rather sort out the issues with management than have to take it to the internet. Bahama Beach Club though, where we had a terrible experience at the resort that honestly should not have even been accepting guests in the state that they were in, continues to try and cover up all the things that went wrong during our stay for our friend Angie Away’s destination wedding. After continued deleted TripAdvisor reviews and deleted Facebook comments, I think the world should know just what you may be getting yourself in to should you decide to book a stay at Bahama Beach Club in Treasure Cay.
I absolutely adored The Bahamas and I’ve already written rave reviews of a number of tours I went on like swimming with the pigs, staying on a private island and wrangling sharks in the Exumas. This is in no way about The Bahamas; it’s one of my new favorite destinations and will be making an appearance on our annual Places to Go round-up at the beginning of the new year.
When my friend and fellow travel blogger, Angie Away, was getting married in The Bahamas it hardly took much arm twisting for me to book a ticket. I’d followed along earlier in the year as Angie traveled to Treasure Cay to scout it out as a potential wedding venue and I knew what a gorgeous stretch of beach she’d chosen to get married on. I even talked my mom in to joining me for the wedding, promising a relaxing beach holiday with all the lobster she could eat and lots of fun like kayaking and stand-up paddle boarding.
Aside from the construction materials littering the parking lot when we pulled up, the condo itself made us forget the construction materials outside. The condo was very nicely decorated and felt like we were staying in someone’s home. We especially liked the screened-in porch. I’d been in The Bahamas for a week already and had quite the collection of chigger and mosquito bites, so I could sit on the porch without getting more bites.
We were staying in a three-bedroom condo, which we were sharing with Kristin from Camels & Chocolate and her husband, Scott. And thank goodness Scott is quite the handyman, because we quickly discovered that the light in my mom’s room wasn’t working. After spending 20 minutes attempting to call all of the numbers to various departments at the resort, Scott just fixed the light himself. It required some re-wiring.
The next thing that didn’t work was the toilet in my bathroom. Again, we tried calling every number and when we couldn’t reach anyone, I had to make a jaunt up to the office. I was promised someone would come and fix it, which did happen sometime while we were out at the beach.
At least my bathroom was clean. My mom’s bathroom, however, had roaches camping out. They were in the bathtub when she went to take a bath. My mom also pointed out that her bathtub was filthy. And it stayed that way for our entire stay since staff were hard to get a hold of and cleaning mid-stay was an extra service not included in the condo’s rate per night.
The closet with the water heater, which was located in the living room, sounded like water was going to come gushing out and all over the condo at any minute. Luckily that never happened, but it was unsettling to hear our “aquarium” gurgling away every hour or so.
According to Bahama Beach Club’s website: “our two, three, four and five bedroom elegant beachfront condominiums are fully equipped and include spacious kitchens, cable TV, FREE & Unlimited in-room Long Distance calling to the USA & Canada, FREE high speed wireless internet, and optional laundry and daily housekeeping service.”
As promised, there was a full kitchen, refrigerator and freezer. We also utilized the free long distance calling to the USA; my mom was able to call my dad and I called in and recorded the travel talk radio show I do. The internet, however, never worked once in our condo. Had I just been on vacation, that wouldn’t have been a problem but I had deadlines and an ever growing inbox full of client emails I couldn’t respond to.
With nothing I could do about work at the moment, my mom and I decided to enjoy the beach. It was indeed one of the prettiest beaches I’d seen in The Bahamas.
The water was a bit rough with the winds The Bahamas had been experiencing and my mom is a bit afraid of the water to begin with. That was certainly no fault of Bahama Beach Club. But what was a problem is that she couldn’t enjoy the two pools.
You see, one pool was literally still being plastered when we arrived. The night of Angie’s rehearsal dinner, Bahama Beach Club had finally begun filling the pool…with two garden hoses. Yeah, that pool was going to be open before we left. <insert smirking emoji here>.
The other pool was full of water and operational, but it certainly wasn’t relaxing as construction workers trampled back and forth, drilled, hammered the roof on to the pavilion, painted and strung electrical cords round the whole place. By the way, that was the very pavilion where Angie’s wedding reception was to take place.
I also couldn’t take my mom kayaking or stand-up paddle boarding, both of which she was looking forward to doing. Despite Bahama Beach Club promising these amenities, we were told that the kayaks and stand-up paddle boards were locked up and that the only person with the key was off island on holiday.
According to Bahama Beach Club’s website: You’ll love our two on-site restaurants; the fun swim-up Pool Bar & Grill and The Pavilion for elegant beachfront and candlelight dining and weddings. Room service is also available.
Around rolled dinnertime on our first night and this is when we found out that neither of the promised two on-site restaurants were actually open. Did I mention that Bahama Beach Club is an $85 each way taxi ride away from town? There would be no lobster tacos…or food of any kind…despite what their website promised.
Remember that wonderful and fully equipped kitchen? The restaurants being closed wouldn’t have been a problem had we had any food to actually cook in those kitchens. But since Bahama Beach Club decided to be dishonest and not inform guests before arriving, the grocery store was also an $85 each way taxi ride away.
Treasure Cay isn’t the most lively of places in the midst of tourist season. It’s a sleepy village where your cares are supposed to melt away. But this wasn’t tourist season and most of the couple (read less than 5) other restaurants were closed up for the season. I now was stressed out about how my mom and I were going to eat.
I had to make my mom, who was suffering of an ear problem that severely affected her balance, walk over one kilometer each way to the one restaurant that was open in the marina. There we had the most expensive pizza I’ve ever had in my life. And it wasn’t even very good.
Finally on our last day at Bahama Beach Club, the Pool Bar opened. I got to taste those “wonderful” lobster tacos and other chef inspired creations I’d heard about by following their Facebook Page before our visit. I was served some dry lobster with a few pieces of shredded iceberg lettuce on tortillas with a side of salsa. It was the only bad meal I had in my two weeks in The Bahamas. By the way, that plate cost $18.95.
Thankfully, we were aware that there weren’t breakfast facilities nearby and came prepared with yogurt and fresh fruit we’d stopped and bought at the grocery store in Marsh Harbor before making the drive out to Bahama Beach Club. What was unfortunate was when I opened the silverware drawer and some sort of bug with a stinger went running across all of the silverware. *Shudder*
But hey, over a month after our stay Bahama Beach Club finally announced on their Facebook Page that the Pool Bar & Grill is open for business as of November 30, 2015. I had commented on that post about my displeasure that they hadn’t informed us that both restaurants would be closed for the entirety of our stay and that the nearest dining options were an $85 taxi ride away as the result. But whoever manages the Facebook Page deleted my comment in an ongoing effort of them clearly trying to cover up what transpired, just like all of our TripAdvisor reviews have been removed.
I do have to say that by some absolute miracle, Bahama Beach Club managed to pull it together just in the nick of time for Angie’s wedding. The Pavilion was finished mere hours before her ceremony, leaving Angie to have to worry about decorating instead of getting pampered and ready as she should have been doing. But the dinner buffet, wedding cake and cupcakes were delicious, the bar plentiful (and much needed after the week we’d all endured) and the ceremony absolutely beautiful.
I know that these all are first world problems. Yes, I’m moaning over a resort not having food available or the pools filled. But what if you had paid $475 per night to stay at Bahama Beach Club? Would almost none of the amenities promised being available be acceptable to you had you paid that amount of money for a destination wedding and combined holiday? I’m betting you’d be just as appalled.
In full disclosure, I did not pay for my stay at Bahama Beach Club as I was to write a review in exchange for my 3-night stay there. But Angie did pay for a wedding and all of her other non-travel writer guests paid for their three and four bedroom condos with hard earned money and used their vacation time. There were also families from Germany and France on vacation who had also paid to holiday in a construction zone.
The whole thing is outrageous. Head on over to Angie Away for even more photos, screenshots of our deleted posts and TripAdvisor reviews and the ongoing saga.
If you are considering a destination wedding on Abaco, I can recommend Abaco Beach Resort. I had the pleasure of staying there for a few nights before moving to Bahama Beach Club and saw a wedding being set up. I’ll be writing all about that stay, which I can happily recommend, soon.
My 3-night stay was hosted by Bahama Beach Club. The FTC requires that we always disclose business relationships as well as provide our honest opinions. I cannot recommend Bahama Beach Club after what I experienced and transpired during and following my stay.